01 / Collection
Information We Collect
Marston's Detailing Preserve Ltd. needs enough information to answer your enquiry, reserve the right service, and prepare for your vehicle. We keep the request focused.
Details you provide directly
When you use an online booking form, call us, or send an email, we may collect your name, email address, telephone number, preferred appointment time, and the content of your enquiry.
Vehicle and service information
We may record your vehicle make, model, registration details, condition notes, requested service, access instructions, and information needed for collection or door-to-door arrangements.
Payment and technical information
Payment information is processed by a PCI-compliant payment gateway. Marston's Detailing Preserve Ltd. does not store full card details. The website may also receive basic technical information, such as browser type and pages visited, when needed for security and essential operation.
02 / Use
How We Use Data
Your information stays tied to a clear business need. It helps us give accurate advice and keep your appointment organised.
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Provide and maintain the service
We use your contact and vehicle details to quote, schedule, prepare, and deliver the detailing work you request.
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Keep you informed about an appointment
We may contact you about timing, access, preparation, changes to the agreed service, or a practical follow-up after the appointment.
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Meet legal and safety duties
We process relevant records for accounting, payment, fraud prevention, complaints handling, and other legal obligations that apply in England and Wales.
03 / Control
Sharing and Retention
We do not share your information for third-party marketing. Access is limited to the people and systems needed to run your booking and payment.
Booking and payment infrastructure
Service providers may process relevant information to host the booking portal, send appointment messages, or take payment securely.
Retention with a purpose
We keep records only for as long as they are needed for the service, accounting, legal duties, dispute handling, or the protection of our business and customers.
We review stored information and remove or anonymise records when the relevant purpose has ended, subject to any period required by law.
04 / Your rights
Your Rights and Contact
You can ask how we use your information and request changes when the law gives you that right. We will respond within the timeframe required by applicable data protection rules.
- Access: ask for a copy of the personal information we hold about you.
- Rectification: ask us to correct information that is inaccurate or incomplete.
- Erasure: ask us to delete information where there is no lawful reason to keep it.
- Restriction: ask us to limit processing while a concern or objection is being reviewed.
Privacy contact
Need a clear answer?
Email your request to [email protected]. Please include enough detail for us to identify your enquiry, without sending payment card information.
You can also contact the Information Commissioner's Office if you remain concerned about how your data has been handled.
Contact the ICO